☰ Contents Page 19 of 27 · Bookings & money

What a pass-holder sees

From the organiser's Help guide. This is the page an organiser reads inside their own admin, exactly as they see it. On the demo you can read it but not open the admin behind it.

This page describes what your guests go through, so you can answer their questions. Everything here only appears once you've switched on Memberships or Class packs and added a pass type.

Buying a pass

1. They choose Passes in your website's menu and see each pass on sale with its price and what it includes.
2. They press Buy, enter their name and email, tick the terms box and go to Stripe's secure card page.
3. When they return, they see a confirmation and the pass is theirs. They also get a confirmation email with a sign-in link: opening it on their device signs them in to book with the pass (a device that's already signed in can book straight away).

Booking a class with a pass

1. On the class's page, under Use my pass, they press Book with my pass (this appears only on classes a pass can cover).
2. First time on a device: they type their email under Use my pass, press Send link, and we email a link. Opening it signs that device in for 90 days. (It is the same email as the My bookings link.) Buying a pass doesn't sign the device in by itself: the link in the pass email does, so nobody can open someone else's bookings by buying a pass in their name. Cancelling a booking or opening Card & receipts needs a link opened in the last day. We never reveal whether an email holds a pass.
3. They confirm their name, tick the terms and answer your booking questions. Nothing is charged.
4. They get the ordinary booking confirmation, and it counts in your numbers, check-in list and reminders like any other booking. It shows Paid via: Pass / membership.

A class pack uses one class per booking (or per date, on a course sold by the date). If it has none left, or has expired, it can't be used and they can book and pay normally instead. They can't book the same class twice with a pass.

Managing their pass

My bookings (in your website's menu and footer) lists their bookings and passes with the classes they have left. Its Card & receipts button takes them to Stripe's page where they can change their card or cancel a renewing pass. To sign a device out they use Sign out on this device on My bookings or the Passes page.