☰ Contents Page 12 of 27 · Bookings & money

What a 1-to-1 guest sees

From the organiser's Help guide. This is the page an organiser reads inside their own admin, exactly as they see it. On the demo you can read it but not open the admin behind it.

This page describes what your guests go through when they book a 1-to-1, so you can answer their questions. It only appears once you've switched on 1-to-1 bookings and set up a booking page.

Booking a session

1. They choose Book a 1-to-1 in your website's menu. If you have more than one booking page (a partnership, say), they first pick whose diary.
2. They see your intro and each session on offer, with its length, place and price (or Free), and press Pick a time. With only one session type, they go straight to the next step.
3. Pick a day: a month calendar where only days with a free time can be pressed. The arrows move between months, as far ahead as your diary opens. Times are shown in your timezone, which is named above the calendar.
4. Pick a time: the free start times that day. Your events (with prep and travel), blocked time, busy times in your calendar and other bookings are never offered, and nothing closer to now than your notice period.
5. Your details: name, email, and optionally a phone number and a note for you. Change takes them back to pick another time.
6. The button says what happens next:
   • Continue to payment (£…): Stripe's secure card page. The time is held for them for 30 minutes; if they don't pay in that time it's freed for someone else, and their link says it lapsed, with a button to book again.
   • Send request: for a free session that needs your approval.
   • Book this time: a free session, booked straight away.

If someone else takes the same time a moment earlier, they're told that time has just gone and pick another.

After booking

• You're booked: the page shows the session and an Add to my calendar button. They get a confirmation email with a calendar file, the place, the reference, and a private link to their session.
• Request sent: the page says you'll confirm by email soon, and they get a Request received email. When you confirm, they get the confirmation email above. (A paid session that needs approval is paid for first.)
• A reminder email goes the day before a confirmed session.
• For online and phone sessions their email, reminder and calendar entry include the video-call link or phone number you put in the session type's Location. Your public pages never show it.

Moving or cancelling

The private link in their email opens their session. Up to your notice period before it (a day, to start with) they can:

• Move to another time: the same calendar, showing only free times. They get a Moved email and you're told.
• Cancel my session, with a reason if they like. They get a Cancelled email with a link to book another time, and you're told. Cancelling doesn't refund them automatically; you can refund with one button on the session (they get an email when you do).

Closer to the time than your notice period, the buttons are gone and they're asked to contact you, with your email and phone number shown.